Policies and Shipping
Our guarantee, return policies, and shipping information.

You may pay through paypal or by credit card. 
Solution Graphics

 

Privacy Policy:  We value your privacy and we will not sell your information to anyone.  We may, in the future, send you an email to let you know of specials or new items we have available. If you do not wish to receive these emails please notify us at customerservice@deezcandleholders.com and we will not send you the emails.

GuaranteeWe guarantee you will be satisfied with your purchase or we will take measures to satisfy you.  Please see our return policies and notify us immediately if there is an issue with your shipment.

 

Return Policies 

Gel Candles:   If a product arrives damaged please contact the UPS  immediately so they file a damage report with the carrier! We also need to be contacted via e-mail (needs to be in writing not over the telephone)within 24 hours of your package arriving. When contacting us be prepared to provide proof of damaged product, ie. photograph. Without proof we will not consider replacing the product.

If your order is determined by UPS to be lost, a loss claim form will be filled out. UPS will then forward funds for shipping and the value of your merchandise to us. Once we have received funds from UPS, we will forward the product or the funds to you.

If you have any problems with your order whatsoever, please contact us within 24 hours of receiving your order.

OTHER PRODUCTS:  If you have any problems with a shipment you received please notify us right away.  If your order arrives damaged we will refund your money minus the shipping charges or replace it at no cost to you. 

 

Secure Shopping:  Our shopping cart is through verisign and paypal.  They are both secure sites and your information will not be tampered with.

 

Shipping Information:  We currently ship to the continental United States only.

GEL CANDLES ARE DIFFERENT

Our gel candles are hand poured and shipped from  a different location.  We will not charge extra shipping for this.  However, this is just to inform you that your shipments will arrive seperately if you order candle holders and gel candles.

Shipping for gel candles are as follows.  Small orders (under $10) will be shipped USPS and will take approximately one week to arrive.  Most orders will be shipped UPS and will take 2-4 days to deliver.  The rates are the same as below.

All other orders:  Most orders will be shipped by UPS we calculate shipping by amount of order.  For orders under $30 we charge the flat UPS rate of $8.85, For orders over $30 we offer $5 shipping, and for all orders over $100 shipping is free.

Please take note that shipping to the Eastern States could take up to 14 days to arrive.